Posted November 8, 2019

Job Description

Position Summary:

At Hyatt Residence Club, housekeepers are responsible for executing cleaning duties in the assigned areas while providing courteous, professional, efficient and flexible services to guests.


  • Provide the highest quality of service to the guest always
  • Stock supply cart and use the amount of supplies that are in accordance with standards
  • Using correct chemicals provided, clean guest rooms, which includes but is not limited to striping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming
  • Sanitize all glassware and ice buckets as in accordance to state and local health department standards
  • Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors, wall and mirrors
  • Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards
  • Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures
  • Inspect rooms and baths to assure quality standards have been achieved
  • After cleaning each room and bath, report room status to front desk in accordance with hotel procedures
  • Achieve productivity and quality standards for cleaning rooms and baths
  • After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures
  • Report any discrepancies to the Housekeeping Manager
  • Assist other employees in various assignments such as cleaning, stocking supplies or assisting in laundry


  • High school diploma or equivalent required
  • Relevant diploma or professional certification in hospitality preferred
  • Minimum two (2) year’s work experience in hotel operations preferred
  • Excellent customer service, communications and interpersonal skills
  • Refined verbal and written communication skills
  • Ability to lift and carry 30lbs.; push and pull 60 lbs.
  • Be available to work a flexible schedule including weekends and holidays