Posted November 17, 2019

Job Description

Position Summary:

The Operations Manager is responsible for the oversight of the Maintenance and Housekeeping operation of the resort. This position reports to the Resort Manager.


  • Assist in overseeing any area of the resort. This includes maintenance, housekeeping, laundry and, at times, front office and guest services
  • Assist with training, staff development and scheduling as needed.
  • Maintain the exterior of the building, parking lot, and common areas and all equipment in guest rooms
  • Conduct monthly safety inspections and train staff on safety and emergency procedures
  • Responds to emergencies and works with corporate maintenance on special remodeling projects or capital expenditure needs
  • Prepare and submit budget estimates, progress and cost tracking reports.
  • Develop and implement quality control programs
  • Inspect and review projects to monitor compliance with building and safety codes and other regulations
  • Capable of working with building code officials, planning/zoning officials and community design committees when required
  • Coach and counsel employees to reflect Hyatt Vacation Ownership service standards and procedures
  • Requisition supplies and materials to complete maintenance and housekeeping projects


  • High school diploma or equivalent education required
  • Six (6) years or more of progressive hotel or building management experience (preferably with Hyatt)
  • Minimum of three (3) years’ experience in a management role with proven leadership skills
  • Overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage
  • Must be able to work independently, as well as, with others
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear and concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • This person must be knowledgeable in HVAC, Refrigeration, and Electrical Engineering
  • Service oriented style with professional presentations skills

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