Posted October 3, 2019

Job Description


Position Summary:

At Hyatt Residence Club, the Assistant Executive Housekeeper is a leadership role that’s responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members

Responsibilities:

  • Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.
  • Inspects guestrooms and public areas to ensure that they meet standards of cleanliness.
  • Maintain work area neat and organized. Report all unsafe conditions immediately.
  • Report room status to Front Desk. Communicate needs or errors to Housekeeping staff.
  • Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
  • Inspect guestrooms for maintenance rep.
  • Assist in training new Team Members.
  • Help Housekeeping team members when needed.
  • Assist in setting up a VIP room

Requirements:

  • Refined verbal and written communication skills.
  • 2-3 years of progressive hotel Rooms Management experience
  • Service oriented work style with professional presentations skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills