Posted October 3, 2019

Job Description


Position Summary:

At Hyatt Residence Club, the Housekeeping Supervisor is responsible for assisting the manager on the oversight of all duties of the housekeeping operation and cleanliness levels in all areas of the resort. Promotes an atmosphere that ensures teamwork and customer and associate satisfaction.

Responsibilities:

  • Displays a strong attention to detail, with excellent leadership skills and the ability to effectively deal with department heads, guests, and team members
  • Ensures staff training, inter-department communications, and staff scheduling in coordination with partner service providers.
  • Solid understanding of housekeeping and laundry supplies and pars
  • Educate employees the importance of, and how to greet, guests and courteously resolve guest requests
  • Consistently maintain inspection program
  • Assure all safety and security policies and procedures are followed
  • Conduct room inspections on a periodic basis
  • Remain current on latest housekeeping and laundry technology
  • Educate, supervise and mentor multilingual and multicultural staff
  • Ensure OSHA and ADA policies are adhered to
  • Coach and counsel employees to reflect service standards and procedures

Requirements:

  • High school diploma or equivalent required
  • Degree in Hospitality/Hotel/Tourism preferred
  • Five (5) or more years of experience in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 50 or more guest rooms.
  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Service oriented style with professional presentations skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills