Admin Assistant - Sales/Events

Hyatt Residence Club Carmel, Highlands Inn

Posted November 30, 2019

Job Description


Position Summary:

The Sales and Catering Administrative Assistant position provides support to a team of sales and catering managers.

Responsibilities:

  • Promptly answer telephone calls and communicate relevant account information to managers and departments.
  • Type and process correspondence, proposals, banquet event orders and contracts as directed by management.
  • Distribute memos, contracts, resumes, room requests, amenities and other communication as it relates to sales and catering to relevant departments.
  • Act as a liaison between Sales Managers and other departments to properly communicate information needed for upcoming events including distribution of BEO’s, resumes and changes.
  • Politely and professionally converse with clients and respond to all inquiries.
  • Coordinate as appropriate with other departments to ensure seamless delivery of service and guest satisfaction.
  • Maintain filing and retaining necessary copies of contracts and correspondence in accordance with established standards.
  • File and organize copies of contracts and correspondence ensuring records are up to date.
  • Reserve and confirm rooms, meeting space, and banquet space when necessary.
  • Perform other duties as requested by management.

Requirements:

  • A true desire to satisfy the needs of others in a fast-paced environment demonstrating exceptional customer service
  • Excellent communication skills
  • Positive attitude and friendly demeanor
  • Proficient knowledge of computer applications with ability to learn new programs quickly