Posted August 29, 2019

Job Description


Vistana™ Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network™ (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana™ Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you’re passionate about selling, supporting, or communicating a unique vacation lifestyle, we’re passionate about you becoming part of the Vistana family.

Apply at: https://careers.hyatt.com/en-US/careers/

At Hyatt Residence Club, we believe our guests select Hyatt Residence Club because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt Residence Club is a place where expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

POSITION SUMMARY

Responds and attends to guest repair requests. Communicates with guests/customers to resolve maintenance issues. Performs preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and utility shut-offs for buildings. Maintains maintenance inventory and requisition parts and supplies as needed. Assures each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Displays thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Displays advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Displays solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely performs highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Performs routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Uses the Lockout/Tagout system before performing any maintenance work. Displays thorough knowledge of maintenance contracts and vendors. Displays advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Performs advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Displays the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Displays ability to perform Engineer on Duty responsibilities, including readings and rounds.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance. Performs other reasonable job duties as requested by Supervisors. Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching associates; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CRITICAL TASKS

General Maintenance

  • Displays advanced engineering operations skills and general mechanical ability.
  • Displays professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building, pneumatic/electronic systems and controls, and/or energy conservation.
  • Displays thorough knowledge of building systems, emergency response, and all building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC.
  • Performs routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action.
  • Inspects and repairs all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components.
  • Performs repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, replace electrical switches and outlets, and program TV's.
  • Performs advanced troubleshooting of all hotel Mechanical, Electrical, and Plumbing systems.
  • Displays ability to perform Engineer on Duty responsibilities, including readings and rounds.

Accident Prevention and Safety

  • Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
  • Completes appropriate safety training and certifications to perform work tasks.
  • Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
  • Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
  • Follows property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status.
  • Displays solid knowledge and skill level in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
  • Uses the Lockout/Tagout system before performing any maintenance work.
  • Stores all flammable materials in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices.

Install, Maintain, and Repair Items

  • Safely performs highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
  • Carries all equipment (e.g., keys, phones, pager, tools, radio) to maintain preparedness to carry out work tasks at all times.
  • Responds and attend to guest repair requests.
  • Cleans, lubricates, protects and otherwise maintains all tools and equipment in the hotel.
  • Performs preventative maintenance on tools and equipment, including cleaning and lubrication.
  • Identifies, locates, and operates all shut-off valves for equipment and utility shut-offs for buildings.
  • Responds and attends to guest repair requests.
  • Performs preventive maintenance in a timely manner.

Maintain Building and Property

  • Cleans all engineering areas as directed by Engineering Management.
  • Responsible for the housekeeping and cosmetics of all areas supervised by the Engineering Department.
  • Observes energy and utilities usage in the hotel and on the grounds.
  • Looks for ways to conserve energy and report any ideas to the Engineering Management.

Maintain Records or Logs

  • Maintains the preventive maintenance records, inspections, and rounds using a computer management system.
  • Assures each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards
  • Maintains the property inventory of parts, materials, equipment, tools, and supplies necessary to perform their jobs.
  • Maintains maintenance inventory and requisition parts and supplies as needed.
  • Reads, logs, tracks and interprets readings from meters, gauges and other measuring devices.
  • Provides periodic maintenance inventory updates to engineering management when requested.
  • Assists in the compilation of data for Preventative Maintenance inspection records.
  • Performs work orders, follow up on preventive maintenance to be performed on equipment during shifts, record all inspections and repairs in a computer management system.
  • Records all equipment operation and maintenance readings in the proper computer system, maintain an accurate operators log, noting visitors to the department, servicemen’s visits of inspections, emergency calls, unusual service calls, job order requests, etc.
  • Displays thorough knowledge of maintenance contracts and vendors.

Guest Relations

  • Addresses guests' service needs in a professional, positive, and timely manner.
  • Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.

Communication

  • Speaks to guests and co-workers using clear, appropriate and professional language.
  • Follows verbal or written directions pertaining to minor maintenance repairs.
  • Keeps supervisor updated on assignments.
  • Maintains communication with supervisors so that adequate repair supplies are maintained.
  • Answers calls as required.

Working with Others

  • Performs daily assigned work orders and follow engineering standard operating procedures.
  • Works with laundry, kitchen, and other departments to maintain all rooms, buildings, and property in perfect condition.
  • Trains, mentors, and provides technical advice to other engineers (e.g., Engineer I, II, & III) as needed or requested.
  • Works in a team environment and effectively interact with all levels of the organization.
  • Supervises work in progress and act in a supervisory role in the absence of supervisors and/or management.

HVAC/R

  • Monitors and inspects boiler equipment, computer terminals, switches, valves, gauges, alarms, safety devices, and meters to detect leaks or malfunctions, and to ensure that equipment is operating efficiently and safely.
  • Inspects, repairs, and maintains HVAC, air quality control, and refrigeration equipment (e.g., boilers, chillers, and air handling units/controls), including charging refrigeration systems, replacing air filters, and cleaning coils.
  • Tests and record boilers, condenser, and open/closed loop systems water quality and take any necessary corrective action such as adding chemicals to prevent corrosion and harmful deposits.

Electrical

  • Diagnoses malfunctioning electrical systems, apparatus, and components using test equipment and hand tools to locate the cause of a breakdown and correct the problem.
  • Assembles, installs, tests, and maintains electrical or electronic wiring, equipment, appliances, apparatus, and fixtures using hand tools and power tools.
  • Tests electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures using testing devices such as ohmmeters, voltmeters, and oscilloscopes to ensure compatibility and safety of system.
  • Coordinates and assists vendor with infrared inspection in accordance with company policy.
  • Connects wires to circuit breakers, transformers, or other components.

Plumbing

  • Assembles pipe sections, tubing, and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing and welding equipment.
  • Installs and maintains pipe assemblies, fittings, valves, appliances (e.g., dishwashers, washing machines, water heaters, drinking fountains, ice machines), and fixtures (e.g., sinks, toilets).
  • Fixes minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.

Kitchen Maintenance

  • Performs preventative maintenance for all kitchen equipment according to local codes and manufacturer specifications.

Emergency Response

  • Inspects fire sprinkler valves and fire alarm systems in accordance with company policy and local codes.

Quality Assurance/Quality Improvement

  • Works in a neat and efficient manner, keeping work areas clean and well organized.
  • Supports the improvement of engineering services that effectively address problems affecting owners, guests and associates.
  • Completes all maintenance or repair assignments in a timely, safe and professional manner.
  • Complies with quality assurance expectations and standards.

Computers/Software

  • Transmits information or documents using a computer.
  • Enters and retrieves information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
  • Creates and maintains computer- and paper-based filing and organization systems for records, reports, documents, etc.
  • Displays expert knowledge of engineering computer programs related to preventative maintenance, guest response, energy management, and other systems including devices that interact with such programs.

Physical Tasks

  • Lifts, carries, reaches, bends, and climbs ladders.
  • Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Moves up and down stairs and/or service ramps.
  • Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Visually inspects tools, equipment, or machines (e.g., to identify defects).
  • Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
  • Assists with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
  • Enters and locates work-related information using computers.

Policies and Procedures

  • Protects the privacy and security of guests and coworkers.
  • Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintains confidentiality of proprietary materials and information.
  • Follows company and department policies and procedures.
  • Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Performs other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills

  • Problem Solving
  • Computer Skills
  • HVAC meters and gauges
  • diagnostic skills

Interpersonal Skills

  • Team Work
  • Diversity Relations
  • Interpersonal Skills
  • Customer Service Orientation

Communications

  • Communication
  • Listening
  • English Language Proficiency

Personal Attributes

  • Safety Orientation
  • Dependability
  • Integrity
  • Positive Demeanor
  • Adaptability/Flexibility
  • Presentation
  • Initiative

Physical Abilities

  • Physical Strength
  • Proper Lifting Techniques
  • Hand-Eye Coordination

Tools and Equipment

  • Personal Protective Equipment
  • Hand/Power Tools

Licenses (required based upon location) and Technical Certifications

  • Valid Driver’s License (preferred)
  • License or certification in refrigeration or electrical (earned, or currently working towards receiving)
  • Certificate in two-year technical diploma program for HVAC/refrigeration
  • Universal Chlorofluorocarbon
  • (CFC) certification (required)
  • Must meet applicable state and federal certification and/or licensing requirements

Organization

  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing

PREFERRED QUALIFICATIONS

Education

High school diploma or GED equivalent preferred

Related Work Experience

Extensive experience and training in: general maintenance (advanced repairs), electrical or refrigeration, exterior and interior surface preparation and painting. At least 2 years of hotel engineering/maintenance experience.

Supervisory Experience

No supervisory experience is required