Posted August 21, 2019

Job Description


RECREATION MANAGER

Vistana™ Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Starwood Preferred Guest program. Through the Vistana Signature Network™ (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana™ Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you’re passionate about selling, supporting, or communicating a unique vacation lifestyle, we’re passionate about you becoming part of the Vistana family. For more information, please visit: https://www.vistana.com.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Recreation Manager primary responsibilities are to oversee all aspects of customer service activities in the pool areas, including cabana units. A successful candidate will oversee and support a group of motivated and energetic fun personalities as they work to provide excitement and aloha to guests and owners. Provides and models service behavior to guests and employees. Strives to continually improve guest satisfaction and maximize the financial performance in areas of responsibility.

Qualifications:

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Understand and convey a genuine sense of Aloha
  • Refined verbal and written communication skills
  • A desire to exceed guest expectations
  • Ability to lift, push and pull moderate weight
  • Ability to stand for long periods of time
  • Open availability to work all days including weekends, holidays required
  • Understand and develop departments finances
  • CPR/First Aid Certification
  • Must love to have fun

Supporting Recreation Operations

  • Manages and Supervises Recreation Department Associates. Supports day-to-day operations. Understands Associate positions well enough to perform duties in employees' absence.
  • Monitors quality, standards and meets the expectations of the customers on a daily basis.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Schedules events, programs, and activities, as well as the work of others.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Management of outside vendors.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Creates and manages programs (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Additional Responsibilities

  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.