Posted July 3, 2019

Job Description


Position Summary:

Responsible for all duties of the front desk operation which includes staff training, inter-department communications and staff scheduling.

Responsibilities:

  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk
  • Short and long-term planning and the management of the resort’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in these areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect service standards and procedures
  • Understands and applies all property safety and security procedures to maintain a secure and safe environment for associates and guests always.
  • Collaboration with Housekeeping and Engineering
  • Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports

Requirements:

  • High school diploma or equivalent required
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Four (4) years or more of progressive hotel Rooms Management experience; college degree in Hotel Administration preferred
  • Valid state driver’s license
  • Ability to speak English effectively with customers and/or associates. Ability to write clearly and legibly
  • Strong communication skills and demonstrated leadership abilities
  • Ability to perform basic to complex math problems
  • Must be proficient in Microsoft Word and Excel
  • Service oriented style with the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays

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