Posted June 25, 2019

Job Description


Position Summary:

Responsible for overseeing Starbucks operated by the resort. This position reports to the Resort Manager.

Responsibilities:

  • Responsible for short and long-term planning and the management of the Food and Beverage operations in the front and back of the house
  • Develop and recommend the budget, marketing plans and objectives as well as managing within those approved plans
  • Implement and maintain F&B sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel employees in addition to conducting performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and associate satisfaction
  • Exercise quality control for both food and beverage
  • Maintaining Hyatt standards of service and ensure their implementation
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Vacation Ownership corporate standards
  • Maintain on-going communication with corporate staff

Requirements:

  • Hotel/Hospitality degree an asset
  • Four (4) years or more of progressive hotel Food and Beverage experience (preferably with Hyatt)
  • Service oriented-style with professional presentations skills
  • Proven leadership skills
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear and concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience implementing new F&B concepts

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