Posted May 29, 2019

Job Description

Position Summary:

At Hyatt Residence Club, the Contract Support Specialist is a collaborative team member that performs administrative and office support activities for the Contract’s Manager.

Our Contracts team is responsible for accurate and timely production/administration of mortgage closing documentation for purchases of Vacation Ownership Interests as well as documentation for Access vacation package purchases.


  • Verification of term sheets to ensure correct pricing, process and review FICO scores (if applicable) to determine financial terms (if applicable) are then accurately entered in the system to produce documentation for purchaser to sign.
  • Provide world class service to internal customers and external customers to give a great customer experience. Assist and support sales team in providing information as needed regarding contract files, business rules, or other related items. Understands audience, provides timely communication, and assists with resolution of any outstanding issues, including answering questions related to business rules and be a liaison between sales and the corporate offices.
  • Notarization of documents in accordance with company & state guidelines.
  • Audit executed documents & files to ensure compliance with business rules, accuracy of the term sheet & the system, consistency of signatures throughout, correct documents are present and accounted for, and efficiently prepare documentation to corporate with minimal errors.
  • Responsible for accuracy of the end of day escrow deposits to ensure funds have been properly posted, transmitted and captured on the end of day balancing reporting.
  • Ensure office is stocked with owner kits, legal disclosures/CD's, and other sales collateral, perform additional tasks as directed by management team.


  • Alpha-numeric data entry at 45 wpm with a 96% accuracy is required.
  • Ability to operate efficiently in a high-paced, high-demand office.
  • Minimum of two (2) years administrative/financial/banking/loan processing or related experience.
  • Communicate effectively with a diverse customer base & sustain a professional demeanor at all times. Associated with the servicing/seasonal demands of the position.
  • Must be flexible to work weekends and holidays to support a seven day a week operation.
  • Ability to lift/carry up to 50 pounds & operate a fully loaded hand cart.
  • Essential duties require visual observation of documents and computer.
  • Notary preferred or able to obtain Notary within 60 days of starting position

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