Posted July 8, 2019

Job Description


Front Desk Agent

Position Summary:

Responsible for guest registration process and communication of resort services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Responsibilities:

  • Process payments and respond to guest inquiries
  • Handle check-ins, check-outs and reservations in a friendly, efficient and courteous manner
  • Consistently complete detail-oriented work in a timely manner

Requirements:

  • High school diploma or equivalent required
  • Previous hotel experience strongly preferred but not required
  • Exceptional guest relations/customer service skills
  • Refined verbal and written communication skills
  • Ability to stand for extended periods of time
  • Flexibility in working varied shifts, holiday and weekends
  • Must be a team player with a positive attitude
  • Consistently attentive, courteous and efficient in dealings with guests, managers and employees

Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International’s network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of Marriott Vacations Worldwide, a leading global provider of professionally delivered vacation experiences. Marriott Vacations Worldwide and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation. www.HyattResidenceClub.com.

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