Posted May 12, 2019

Job Description


Position Summary:

Provide that critical first impression to our guests and have a natural passion for delivering exceptional service while handling guest reservations, check-in, check-out, and payments.

Responsibilities:

  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensures that new team members receive training in appropriate brand standards and in hotel procedures
  • Compliance with location safety programs and procedures, including emergency and security systems
  • Possess strong leadership, communication and relationship skills. Expected to support senior leadership by developing and assuming basic management responsibilities.
  • Leads other associates by coaching, giving direction that may include training, scheduling, payroll and interviewing
  • May include processing forms of payment and responding to guest inquires

Requirements:

  • High school diploma or equivalent
  • Two (2) years of experience in a hotel front desk position required, supervisory experience preferred
  • This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds
  • Experience in accurate cash handling and credit cards
  • Experience in maintaining security of confidential information, including guest registration and credit card information
  • Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
  • Listening skills to ensure accurate understanding of guest wishes
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations
  • Composure to work effectively under pressure and listen attentively to address and resolve guest problems or concerns