Front Office Team Lead in Windward Pointe Resort at Hyatt Residence Club

Date Posted: 7/27/2020

Job Snapshot

Job Description

JOB SUMMARY 

 

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.  

 

Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.  

 

CORE WORK ACTIVITIES  

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals.  

  • Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.  

  • Stand, sit, or walk for an extended period of time.  

  • Enter and locate information using computers/POS systems.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. 

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

  • Perform other reasonable job duties as requested by Supervisors. 

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

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