Bell Captain in Grand Aspen Resort at Hyatt Residence Club

Date Posted: 7/24/2020

Job Snapshot

Job Description

JOB SUMMARY 

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors.  Follow up with guests to ensure their requests or problems have been met to their satisfaction. 

 

CORE WORK ACTIVITIES 

  • Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.  

  • Develop and maintain positive working relationships with others.  

  • Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.  

  • Maintain awareness of undesirable persons on property premises.  

  • Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.  

  • Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  

  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.  

  • Comply with quality assurance expectations and standards. 

  •  Stand, sit, or walk for an extended period of time or for an entire work shift.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.  

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

  • Perform other reasonable job duties as requested by Supervisors. 

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

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