Union PBX Operator in Highlands Inn at Hyatt Residence Club

Date Posted: 3/25/2021

Job Snapshot

Job Description



Answer and process all calls received through the PBX station in accordance with established standards. Practice aggressive hospitality and telephone courtesy at all times. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.      



  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.  

  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.  

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak with others using clear and professional language. Support team to reach common goals. 

  • Ensure adherence to quality expectations and standards.  

  • Perform other reasonable job duties as requested by Supervisors.  

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays .

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.


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