Marketing Operations Coordinator in Sacramento AMS at Hyatt Residence Club

Date Posted: 6/15/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    For Accrual calc only
    Sacramento AMS
  • Experience:
    Not Specified
  • Date Posted:
    6/15/2022

Job Description

Hyatt Vacation Club is seeking motivated individuals to join our award-winning sales and marketing team. We are currently looking for driven individuals to promote the Hyatt Vacation Club Program.

What you will do?   

  • Update information board on a regular basis to inform employees of important events.
  • Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
  • Assign lead calls or emails to Sales Executives based on line rotation.
  • Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
  • Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Promote awareness of brand image internally and externally.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Hyatt, including up-selling.
  • Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.   
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
  • Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
  • Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

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