Front Desk Operations Supervisor in Park Hyatt Beaver Creek at Hyatt Residence Club

Date Posted: 6/10/2021

Job Snapshot

Job Description

JOB SUMMARY 

 

Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests.   

 

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.  

 

CORE WORK ACTIVITIES 

  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.  

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.  

  • Ensure adherence to quality standards.  

  • Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.  

  • Perform other duties as assigned.   

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays.    

We are committed to providing associates with affordable health and life benefits plans including but not limited to:

  • Medical (FSA available)
  • Dental
  • Vision
  • Paid Time Off
  • Marriott Hotel Discount
  • Tuition Reimbursement
  • 401K Retirement Saving
  • Life Insurance & Short and Long Term Disability
  • Employee Assistance Program / Smoking Cessation Program

    ** Benefits for Part time, seasonal or temp positions may vary. Please connect with your recruiter for additional details.

    Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.