Job Description

• Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
• Ensure that signed contract paper work is accurate and contains all necessary information and documentation.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.

• Transmit information or documents using mail, scanner, or facsimile machine.
• Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

• Use computer systems and software packages to input, access, modify, store, or output information 
• Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner 
• Speak to customers and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills

• Computer Skills
• Learning
• Arithmetic Computation

Interpersonal Skills

• Team Work
• Interpersonal Skills
• Diversity Relations

Communications

• Applied Reading
• Listening
• Communication
• Writing
• English Language Proficiency

Personal Attributes

• Integrity
• Stress Tolerance
• Dependability
• Adaptability/Flexibility
• Presentation

Organization

• Detail Orientation
• Multi-Tasking
• Time Management

Physical Abilities

• Visual Acuity

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

6 months related experience.

Supervisory Experience

No supervisory experience is required

Certification

Notary Public

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.