Contract Processor I in Coconut Plantation Resort at Hyatt Residence Club

Date Posted: 6/15/2022

Job Snapshot

Job Description


Contract Processing

  • Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
  • Ensure that signed contract paper work is accurate and contains all necessary information and documentation.
  • Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
  • Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
  • Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.

Office Equipment

  • Transmit information or documents using mail, scanner, or facsimile machine.
  • Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
  • Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected.
  • Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.


  • Use computer systems and software packages to input, access, modify, store, or output information 
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.


  • Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner 
  • Speak to customers and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  • Enter and locate work-related information using computers.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of customers and coworkers.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested.


Analytical Skills

  • Computer Skills
  • Learning
  • Arithmetic Computation

Interpersonal Skills

  • Team Work
  • Interpersonal Skills
  • Diversity Relations


  • Applied Reading
  • Listening
  • Communication
  • Writing
  • English Language Proficiency

Personal Attributes

  • Integrity
  • Stress Tolerance
  • Dependability
  • Adaptability/Flexibility
  • Presentation


  • Detail Orientation
  • Multi-Tasking
  • Time Management

Physical Abilities

  • Visual Acuity



High school diploma/G.E.D. equivalent

Related Work Experience

6 months related experience.

Supervisory Experience

No supervisory experience is required


Notary Public

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.


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