Asst Chief Engineer in Hacienda Del Mar Resort at Hyatt Residence Club

Date Posted: 11/5/2021

Job Snapshot

Job Description

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVIITES

Supporting management of Property Operations

  • Supervises distribution of repair work orders.

    • Ensures property policies are administered fairly and consistently.

    • Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

    • Establishes and maintains open, collaborative relationships with associates.

    • Monitors timeliness and quality of completion of repair work orders.

    • Supervises Engineering and related areas in absence of the Director of Engineering.

    • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

    • Ensures that regular on-going communication occurs with associates to create awareness of business objectives, communicate expectations and recognize performance.

    • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

    • Selects and order or purchase new equipment, supplies, and furnishings.

    • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards

    • Inspects and evaluates the physical condition of facilities to determine the type of work required.

    • Maintains accurate logs and records as required.

    • Operates generators and fire pumps as necessary.

    • Provides emergency response services 24/7.

    • Repairs equipment (e.g., refrigeration, laundry) as necessary.

    • Ensures all associates have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service

    • Empowers associates to provide excellent customer service.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous

    improvement.

    • Sets a positive example for guest relations. Conducting Human Resources Activities

    • Participates in interviewing and hiring of team members with the appropriate skills.

    • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

    • Communicates performance expectations in accordance with job descriptions for each position.

    • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

    • Ensures associates understand Company, Resort and Departmental expectations and parameters.

    • Ensures associates are cross-trained to support successful daily operations.

    • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

    • Schedules associates to business demands and tracks associate time and attendance.

    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

    • Observes service behaviors of associates and provides feedback to individuals.

    • Ensures associate recognition is taking place on all shifts.

    • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

    • Participates in associate progressive discipline procedures.

    • Reviews associate satisfaction results.

    Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.