Assistant Food & Beverage Manager in Coconut Plantation Resort at Hyatt Residence Club

Date Posted: 5/13/2022

Job Snapshot

Job Description

JOB SUMMARY 

  

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.         

 

CANDIDATE PROFILE  
 

Education and Experience          

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.                 

OR         

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.                 

                 

CORE WORK ACTIVITIES  
 

Assisting in Food and Beverage Operations         

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Provides excellent customer service to all employees.

  • Responds quickly and proactively to employee's concerns.

  • Uses coaching skills throughout the property. 

  • Demonstrates self confidence, energy and enthusiasm.

  • Motivates and encourages staff to solve guest and employee related concerns. 

 

Ensuring Exceptional Customer Service  

  • Provides excellent customer service.                 

  • Responds quickly and proactively to guest's concerns.    

  • Understands the brand's service culture.  

  • Sets service expectations for all guests internally and externally.  

  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. 

  • Follows up to ensure complaints have been addressed to the guest's satisfaction. 

  • Develops a relationship with all guests to build repeated clientele internally and externally.                 

 

Additional Responsibilities as Assigned 

  • Complies with all corporate accounting procedures.                 

  • Assists GM as needed with annual Quality audit. 


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Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

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